support

More strange stuff . . .

/ Tony / 6 Comments

I am currently Home Alone. Mrs H has gone away for a few days, with her sister and father, to a cottage in North Yorkshire. I don’t like that kind of holiday, in fact, these days I don’t really like holidays. So here I am, the ‘saddo’ supposedly ‘enjoying my space’ (whatever that means.)

My sleep pattern does not exist. Some nights I can sleep for seven hours uninterrupted, but other nights it’s three hours then four or five hours of dozing sleep. The kind of sleep where you don’t realise you have slept, but time has moved on.

Well, last night was one of those nights! I staggered off to bed at around 11:45 (wife away, don’t forget) and was soon asleep. I assume I was soon asleep as I don’t remember being awake for long.

At around 3:30am I awoke. Unusually, I still felt sleepy, so after a quick visit to the bathroom, I snuggled down to sleep. After a few moments but could have been longer, I suddenly realised that the room was getting lighter. Sitting up, I quickly noticed that the Amazon Echo Dot that we have in the bedroom had somehow activated and the room was filled with a blue light. It lasted no more than ten seconds, but it was quite disturbing. I spent the next 30 minutes or so, trying to think if I had mentioned the ‘Alexa’ word in my sleep. Very disturbing!

<><><><><><><>

You may recall, I had a cause to contact WP support over an issue I had. I’m told that the issue has been passed on to the developers. I have now discovered another issue.

I decided that I would like to change the theme I use for my blog. I’ve had this one (Independent Publisher 2) for a couple of years now, and I thought I needed to have a refresh. Endless scrolling followed, but there was a problem! I seemed to be unable to preview a large number of the themes available.

I thought at first the issue was with the ‘free themes’ (I’m not paying any more for this.) But no! The issue affected most of the paid themes too! So I contacted Support! I pay for it so they might as well earn it.

I got a reply the next day (which was good service, I thought). It seems that my current theme is a “Classic” theme. Most of the themes are what they like to call “Block” themes. Support explained, clumsily I thought, that the ‘preview’ only worked properly for ‘Classic’ themes if I was previewing a ‘Classic’ theme. I needed to be using a ‘Block’ theme to preview ‘Block’ themes.

This has also gone to the developers, but as the ‘Happiness Engineer’ explained, they didn’t think there was any chance of it being changed or fixed.

Can’t keep shifting the blame …

/ Tony / 1 Comment

I don’t know what has happened to our postal service over the past few months. I know coronavirus has a lot to answer for, but twelve months down the line, you can’t keep blaming it for the current issues. We seem to have seen an increase in issues over the past two months.

Back in November, a parcel was delivered to the wrong address and annoyingly the people at that address moved house just a day or so after the parcel had been delivered. Since then two more, smaller parcels have gone astray. Last week three bank statements, all with the same address were delivered to three different addresses. One came to us and the other two went to neighbours at either side of us. The week before, K***’s new bank debit card was delivered to someone in the next street. We even had a letter from the DWP hand delivered by someone in the next village. It is not good.

On Friday, the post did not get delivered until just before 2pm. Now I’m old enough to remember when we used to get a second post, which was usually around mid-day, but that’s not really acceptable, considering how little is actually being delivered by the Royal Mail.

<><><><><><><><><><>

I received a reply back from WordPress support regarding my ‘suggestions’ for the desktop app. I get the impression that it was a standard reply. Basically thanking me ‘for reaching out‘ and for my ‘feed-back‘. I am told that they ‘...can’t say whether or when they’d be implemented, but consider them noted…’ which is better than nothing. I do hope they consider them, as the app could be a great asset.

<><><><><><><><><><>

Youngest son did come home for the weekend on Friday, which was great news. Because right up until his car and support worker pulled up outside the house, I had a very odd feeling that it may not come off. But he was in a happy mood when he got here and S**, his key support worker and friend, said that he was so happy that he could come home and see us. He will go back on Monday sometime and hopefully he will be home again in two weeks. His regular ‘home visit‘ pattern is to come to us every other Friday for three nights, but outbreaks of the virus at his care-home put paid to that again. So as long as there are no outbreaks on his unit and we stay clear, it could be back to normal(ish).

It’s a mystery …

/ Tony / 3 Comments

Well, I think it’s unnerving as well as a mystery. Usually, as a matter of courtesy, when somebody decides to follow me, I will take a look at their blog/site to see if it is something that may interest me. A few weeks ago, a ‘person‘ (called @mmcadmintx) followed me. I clicked on the name and WordPress tells me that the site cannot be found. the only thing that comes up their Gravatar profile. So ‘taking my bat and ball home’ I removed the follower and thought that was that. But no! Three days later, a notification pops up telling me that ‘mmcadmintx‘ is now following me. Another trip to the People setting and another removal takes place. Again, within three to four days, this follower is back. I was starting to get a little concerned about who this persistent ‘person’ was and what if anything did I need to do about it.

I posted a support request on the WordPress Forum to see if they could come up with any ideas. They basically told me that their domain had probably expired and just to ignore them. Apparently, there is no facility to ‘block’ anyone who wants to read a post. I did a few Googles on the name and eventually came up with “http://www.momoneyclues.com” as the source of the follower. It turns out that it is/was a help site for people who had money problems. The site doesn’t look like it is still in use as when I put the URL into a browser, I end up at a site to buy cheap domain names. So I’ll remove the site from my follow list and take it from there.

<><><><><><><>

It bothers me a little that anyone can follow a blog, and there is nothing you can do to stop them. WordPress doesn’t think that it is an issue. My site is public so the public and the person that follows is part of the public. Maybe it is time to have a facility to block fake followers or followers we do not want.

From then to now … all change

/ Tony / Leave a comment

Within a few weeks, and a lot quicker than I imagined, I was ‘invited’ to attend an interview. It was one of those interviews where you know you have got the job from the very start. The team I was to be Interviewworking in were basically an IT help-desk for part of the councils Environmental Services department. We were the people that ‘sorted’ the problems that Environmental Health officers had with the software they used. ImprovingI found it difficult as a lot of the problems that cropped up were down to errors in the software, rather than user errors. To fix these, I needed to know the programming side of the software. Although I did know some programming techniques, the ones needed were far more complicated. There were five of us, and although I kept my grade, I was back at the bottom of the pile. I have to admit I struggled for the first couple of months, but gradually I began to gain more knowledge and my confidence increased.

Then it all went wrong again!

The departmental heads still had to save money, and so our little IT support team (as we liked to call Helpdesk teamourselves) were to be merged with a much larger team that supported all of the Environmental service areas and also the councils Housing department. We went from being a team of five to be part of a team of over forty. This was a real help-desk job now. Sat in an office with a laptop, smart-phone and a head-set with a whole range of new software to learn. I knew from the start that it was not the job for me. I spent most of the time trying to understand the new work and really not getting very far.

And then the day of my heart operation arrived (see this thread for more) I was going to be off work for three months while I recovered, which was going to be an ideal time to find something I was more at home with. Or so I thought.

It’s been a while …

/ Tony / 1 Comment

It’s been three weeks since my last post, and there have not been any real reasons why. I’ve just been a little bit lazy I suppose. I don’t like writing when there is a chance of being disturbed and with the problems we are experiencing with our youngest son, sitting and putting fingers to keyboard has not been the top of my to-do list. I think I’ve explained here before that Rh*s is Autistic and has several other linked conditions. One of the issues many Autistic people have is routine. Things have to be the same with little or no variation. Rh*s likes to know what he is doing, where and when he is doing it and who with. Changes, even the slightest can lead to anxiety and stress, which often manifests in his behaviour. He currently lives at his residential placement for 4 nights and 5 days a week. He is picked up from home Monday morning and returns Friday evening. It’s taken a long time to get to this stage, and he appears to be happy with the arrangement. He has his own flat and many staff to support him on a daily basis. However, it is now the time to plan his placement for the next year, and this is causing some issues.

I create a planner that shows the nights he sleeps at his flat and the nights he doesn’t. This planner is on his bedroom wall at Planner examplehome and one of his walls at his flat. The current planner ends on the 31st December this year. Since the middle of June, he has been ‘worrying’ that he is not going to his flat next year. Before he can see his dates we have to run it past the representative, of the people who funds his placement and this is where there has been a stumbling block. We believe, that as his placement is fully funded for 24/7 care, that the funders are going to insist on him going 24/7. We, as parents, and the support team do not think he is ready for this yet and we may have some arguments to overcome in the next couple of weeks. The uncertainty has come out in his behaviour, to the extent that he is not wanting to do some of the activities that we know he enjoys. He has also taken to ‘chanting’ about his dates. Every so often and at the moment it seems to be every hour or so he will recite “Friday, Saturday, Sunday” for every weekend up until the end of 2020. This is basically, we think is his way of asking “What am I doing next year?” We think he can actually picture his calendar in his head, rather than actually remembering the dates.

We were supposed to be meeting with the representative for a review of Friday, but the person had got some crossed wires and did not turn up. The meeting has now been rescheduled for early October, but this does not resolve the issue we have. What we and his care manager are now thinking, is that we just go ahead with the dates we are looking at, and if the funders are not happy with that, the issue will be taken to an advocate to speak for him in what they call “Best Interest”. From what I understand this advocate will look at what each party thinks is his best interest and make a decision. Could go either way, but I think that parents and carers know what is best for him more that someone sat at a desk with a financial spreadsheet in front of them. Gong to be a stressful couple of weeks.

More testing

/ Tony / 2 Comments

Derrr

I now see what I have been doing wrong. I had the Save setting to Save Draft, but when I close the editor, I was clicking on the Publish button in an attempt to publish as a draft post. I now realise that I do not need to select Publish from the editor. The post is saved regularly as a draft post and I can preview and amend as I do now.

So I now need to work on updating my skills to learn this new ‘Block’ editor. I don’t think I’m going to drop Open Live Writer as an editor, but I think I need an additional string to my blogging bow. It’s funny, I originally started using the WordPress editor before moving to Microsoft’s Windows Live Editor which was part of the Windows Essentials software. When this deprecated, I tried using the blog template in Microsoft Word before I found the open source software ‘ Open Live Writer ‘. So in a fashion, I have come full circle.

My thank must go to @themagicrobot who’s response in the WordPress Support Forums showed me the error of my ways.

Wasn’t expecting that …

/ Tony / Leave a comment

Ancient_Mexico.png

I got a text message from my boss, who is in Mexico at the moment for their annual holiday. The text said that she had received a ‘picture message’ from me, but could not open it. I quickly checked my phone, but I hadn’t sent a picture message to anyone, which I explained. It was then I noticed that there was an extra charge of £3.84 on my next bill. Very puzzling!

I went on to the providers website, but could find no nothing to say what the charge was for, until I got my next bill. The online ‘chat support’ was available, so I sent a message, basically asking questions: 1) who sent the picture and 2) what was the charge for.

thumb_new_year_HappyNewYear

I had a very informative ‘chat’ with someone using the alias ‘Zahir’. He explained that I had sent an MMS message to eight of my contacts on the 1st January. I disputed this and explained that I had only sent a text stating “Happy New Year” to a group of contacts. He then informed me, that a group text, with my provider is sent as a text to the first in the list, then as a picture message to the rest. The picture being charged at £0.55 per message. It was then that I vaguely remembered being told this before. I thanked Zahir (or whatever his real name was) and quickly closed the call.

**Note to self: NO MORE group text messages !

Seems a lot longer …

/ Tony / Leave a comment

Well, it’s been 18 months now since I took the plunge and ‘volunteered’ for early retirement, or as it turned out to be voluntary redundancy. It does seem a lot longer since I was driving into the City centre multi-storey car park. To be honest, it has not really gone according to the vague plan I had formulated, in my head during the few months leading up to my last day. I had sort of thought that I could:

  1. take it easy for the first two months
  2. get a part-time job, between 10 and 16 hours a week
  3. get a bit of decorating done
  4. ditto in the garden
  5. take over most of the washing and ironing (I weirdly like ironing)

None have really materialised with the exception of number 5. Okay, I did paint the staircase, and I have done a bit(?) in the garden. But that’s about it. I’m still looking for a part-time job, but K*** seems to think that I have made my options in that area, too narrow. I don’t want too many hours and I want it local.

I thought I would get bored very quickly, but that has not happened. I thought that we would not be able to live on the pension I was getting. Altering where we shop for most our groceries has eased that pressure. So basically, at the moment we seem to be okay.

<><><><><><><><><>

The latest Windows update became available for me yesterday. About 2pm I checked and it was available. So I began the update process. It finally finished at around 7:30pm. This is the reason I did not post this at Fthe time I wanted. I’ve had a quick look, and the only thing that seems to be a ‘new’ feature is that I now have a nearly full “F:\drive” that wasn’t there before. As I understand, and I may be wrong, but this new drive is the location for the recovery data. I think it used to be in a folder, but it seems that Microsoft now wants it in a separate partition. This is fine if there is sufficient space. I believe Aaaaghthat this partition will mysteriously be removed in 10 days, which is a little unnerving. With working in an IT support team before I retired, I tend to read up on the major updates to see what ‘exciting new features’ I am about to receive. I only half-heartedly did it this time, but I think that will change for next time. The problem is, that since Microsoft decided to move towards Windows being provided as a service, there is no choice but to update when they tell you.

I am now updating my other laptop. It’s been going 1 hour and seems to be proceeding faster than the previous time. Wish me luck.

<><><><><><><><><>

Update to Windows update:- The second laptop only took just under 4 hours to run, so a slight improvement there. The issue with the new “F:\drive” has been resolved. I trawled the internet with no luck, then had this brain-wave … ask the Windows community. Within minutes, literally less than 5 minutes it was solved and the drive is no longer visible. It was a Recovery drive, but it should not have been visible. If anyone has got the same issue, I am going to post the answer as a separate post. 

Back to the usual …

/ Tony / Leave a comment

Blodpad IconStill testing the Blogpad app on my iPad. A bit of a way to go yet, but I’m starting to get the hang of it. One of the downsides I’ve found, is that you cannot post your missives (is that what I mean?) as a draft in your WordPress blog. Well I’ve not found a way, if there is one. The way it works is thatBlogpad 2 it is stored as a draft in your defined storage area. You can then ‘preview’ your work and see how it looks, before finally publishing it as a live post. Another downside seems to be the ‘autosave’. I can’t find a setting that sets the autosave frequency. I Blogpad 3discovered, to my cost when the app crashed, that the crash happened before the ‘autosave’ kicked in, so I lost a good portion of the post. I’ve now decided to click/tap on the Save icon every 20 words or so.

This app is not going to be my main blogging editor, I’m still firm friends with Open Live Writer, but I needed something to work with when I go on holidays. Don’t want to take the laptop with me (K*** would kill me if I did) and as I have mentioned before, I’m not too keen on the WordPress built in editor. At the moment, there are more ‘up-sides’ than ‘down-sides’ to the app, although I’m not liable to have a tantrum, I just hope ‘up-sides’ continue to grow faster than the ‘down-sides’.

<><><><><><><><><>

I’m still having an issue with the WordPress app on the iPad. When I’m in the ‘stats’ screen and I click on the Notification Bell at the bottom right of the iPad app, the notification list comes up as normal. Now the issue is, that if I tap the Daily Prompt notification, I get a very unhelpful message telling me that there has been an ‘Error Loading The Post’. I hadn’t noticed this before, it’s only since I have been having a go at the Daily Prompt that the iPad app has become more active. Anyway, the good people in support are looking at the issue and I am hopeful they can come up with the solution.

Great support

/ Tony / Leave a comment

For some time now I’ve had an issue with accessing WordPress. It was not a big issue, it was more annoying than anything else. What was happening was, whenever I shut my browser down, I seemed to get logged out of WordPress. It did not matter if I checked the ‘”Stay signed in” box, when I clicked on my toolbar icon to open WP, I had to log in. As I say, an annoyance rather than an issue.

I was starting to get used to it when I read that someone else was experiencing the same problem and that WP support had sorted it out for them. However, there did not seem to be any details that I could see, so I decided to email WP support with my ‘problem’. Then I waited.

Well, the next day, I got an email from a guy from the help-desk. He went through a few options for me to try. None of them worked, as I had tried them all before, but this person was not going to give up. Three or four more emails ensued, with different things to try, all of which failed. I was beginning to think that it was a problem with my computer. It wasn’t going to get fixed and that I was wasting this helpful person’s time. So after his last message (which also failed) I emailed him back saying that the fix had worked, and that I was most grateful. Resigned to living with this pesky annoyance, I closed the support call. About an hour or so later, I was checking my emails and there was message from a colleague. He had seen my support call (they get uploaded to Google unless you object) and offered some advice as he had “suffered” (his word) the same problem. His answer was to check the shortcut icon for WP and see where it was pointing. When I did that, I suddenly realised what the problem was. The shortcut was pointing to the login screen for WP. This meant that it was always going to open that screen and not log me in. Once I changed that shortcut path, almost all my problems were over.

I say almost. I was now in a quandary as to whether I should re-open the support call and explain what the problem had been and apologise for “wasting their time” or just keep quiet.

So, I have chosen not to re-open the call and hope that they would understand my embarrassment if they read this post.

And now for something completely different …..

/ Tony / Leave a comment

   Firstly, may I apologise if I offended any non-spammers with my last post, but I get a little annoyed sometimes. I have been told, that it’s my fault, because of the the tags I use, but I do not remember using any tags that could invite some of the spam I have been getting. Rant over !!!

   It rained a bit today, didn’t it !!! First time I’ve travelled down the M1, in the outside lane, only doing 50 !!! A little hairy to say the least. Of course, you still had the HGV drivers, who think it is great fun to try and overtake other HGV’s whilst going uphill !!!! I don’t think, some of them, realise what problems they can make. Then you come to a downhill slope, and they try to overtake again, and that’s when their speed limiters kick in, and you see the overtakers going slower than the vehicles they are overtaking. I’m convinced, that their sat-navs must say something like “Hill approaching!!!! Move into centre lane immediately”, because that is exactly what they seem to do. Rant two over.

   Blogging from email seemed to work quite well yesterday. I managed to find out, how to add tags, in the email, which is good. Thanks go to the WordPress Forums and WordPress Support. Now I need to see if there is a ‘short code’ for setting categories. I don’t imagine there is for a moment, but if there is, someone will know.