Stress and Tech – hand in hand


A bit of a stressful week this week. Our broadband contract was due to expire at the end of the month, and although it would continued (they usually do with Sky) the cost would have escalated quite a way, based on the initial quote they gave us. So they “invite” us to call them to see if we can get a better deal. My wife deals old routerwith this kind of thing, as I don’t have the patience and whilst on the call on Monday asked about a new Router. We have always been told, by new routerSky to ask about equipment whenever we renew, even if there’s not a problem, which there wasn’t. The person that she dealt with said that there would be no problem and that there would be a new one in the post that day. As good as her word, the new router arrived on Wednesday morning.

The first issue that we were hit with was that is was about 1 inch wider and longer allPig in Mud round. It also was an upright one as opposed to the flat one we were used to. This meant a whole rearrangement of my desk for the thing to fit. After a bit of “huffing” and “puffing” I managed to place it in the best position. Now came the mammoth task of setting up all the devices with the new router. However, I was in my element doing this. It brought many memories from my work life. Dashing from device to device with my check-list and passwords, I was like a pig in a muddy puddle.

Then I hit the first real problem!

The new router would not connect to the Sky Q box! I tried everything, but it just would not happen. This of course meant that many of the features that came with the contract were not available. For example, we could not open Netflix. It also meant that the youngest son’s TV and mini box didn’t Help-Deskwork either. Not although he probably won’t be back here until April, we needed to get it fixed straight away. My wife rang Sky and after a 45 minute wait in a queue managed to explain the problem. The phone was passed to me to go through some troubleshooting (which I had already done) before the help-desk operator decided that an engineer was required. He was booked in for Thursday between 12:00 an 17:00. 

Then came problem two!

The printer we use is a wi-fi connected printer that we all share. the new router would not connect to the printer. I followed all the included instructions (again!) but still nothing. By now, I was beginning to get a little Printerbit annoyed. I looked online at the HP printer site and followed all their ‘helpful’ ideas, but to no avail. In the end, Google came to my rescue. And it was a simple fix. All I needed to do was to uninstall the printer, then reinstall it. Next problem. The printer installation media was on a DVD and this laptop does not have one. I ended up downloading the installation software from the internet. After that, it all went really smoothly which just left the Sky Q box not connected and the help desk advised that the engineer would get everything working, one way or another.

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The engineer duly arrived at the appointed time and we conducted the call through the living room window. They are not allowed into the house because of the virus. We went through a number of questions. and heCable asked what the new router was. When he saw it he said there had been some problems with that type. We proceed to try and connect using an ethernet cable, which worked straight away. But as soon as the cable was removed, the connection was lost. He came up with two solutions: number one was to permanently connect with a cable, but that would mean lifting the carpet to hide the cable which was not a good idea. Option two was to revert back to the old router. That seemed the best idea, and he gave us the latest model of the old one. Once plugged in, all the problems went away, although I still had to reinstall the printer again.

Once again, I spent an hour doing my impression of a “pig in a puddle” whilst I connected all the devices, but touch wood, there are no more issues.

I suppose, at the end of the day, that the old maxim “If it’s not broken, then don’t fix it” applies here.

 

 

A good deal …


I have been thinking about changing my mobile supplier for a while now. I’m with Three and have been for a good few years. My most recent contract, was a 12 month deal with 8gb of data and unlimited text and calls for £10.27 a month. The contract formally ended towards the end of last month, so I was looking around the deals that were available to see if I could get a better one.

I came across an advert for a company called TalkMobile and the deal there were offering was, again a 12 month contract with 9gb of data and unlimited text and calls for £9 a month. They were also give the 1st 3 months at £4.50 a month. this worked out at a saving of £28.50 in the first year. It sounded a great deal and all I needed to do was get PAC (Porting Authorisation Code ) from Three and I could keep my same number.

The code was duly requested and I was all ready to change companies. However, within a couple of hours, I got a text message from Three which asked me to get in touch to talk about what they could do to ‘keep me on board’ as they said.

What followed was one of those ‘web-chat’ meetings (which I prefer). The operator wanted to know why, after all these years, was I looking to change? I explained that I wanted a cheaper deal. I explained the contract I had been looking at and asked the question “Can you equal or better that deal?” Very quickly, he came back with two offerings. The 1st was a 12 month contract with unlimited text and calls and 12gb of data for £8.00 a month. Or a similar contract with only 4gb of data for £5.00 a month. Success!

I decided that the 1st option was the best and I agreed. It was explained that when the paper version of the contract came through, It would show a monthly charge of £26.00, but would also show ‘recurring discounts’ of £8.00 and £10.00 in the final details. The new contact doesn’t start until the end of this month as it was explained that I was now into a new month and should have contacted them the week before. But that’s not a problem, so I’m one ‘happy bunny’ as they say.