Stress and Tech – hand in hand

A bit of a stressful week this week. Our broadband contract was due to expire at the end of the month, and although it would continued (they usually do with Sky) the cost would have escalated quite a way, based on the initial quote they gave us. So they “invite” us to call them to see if we can get a better deal. My wife deals old routerwith this kind of thing, as I don’t have the patience and whilst on the call on Monday asked about a new Router. We have always been told, by new routerSky to ask about equipment whenever we renew, even if there’s not a problem, which there wasn’t. The person that she dealt with said that there would be no problem and that there would be a new one in the post that day. As good as her word, the new router arrived on Wednesday morning.

The first issue that we were hit with was that is was about 1 inch wider and longer allPig in Mud round. It also was an upright one as opposed to the flat one we were used to. This meant a whole rearrangement of my desk for the thing to fit. After a bit of “huffing” and “puffing” I managed to place it in the best position. Now came the mammoth task of setting up all the devices with the new router. However, I was in my element doing this. It brought many memories from my work life. Dashing from device to device with my check-list and passwords, I was like a pig in a muddy puddle.

Then I hit the first real problem!

The new router would not connect to the Sky Q box! I tried everything, but it just would not happen. This of course meant that many of the features that came with the contract were not available. For example, we could not open Netflix. It also meant that the youngest son’s TV and mini box didn’t Help-Deskwork either. Not although he probably won’t be back here until April, we needed to get it fixed straight away. My wife rang Sky and after a 45 minute wait in a queue managed to explain the problem. The phone was passed to me to go through some troubleshooting (which I had already done) before the help-desk operator decided that an engineer was required. He was booked in for Thursday between 12:00 an 17:00. 

Then came problem two!

The printer we use is a wi-fi connected printer that we all share. the new router would not connect to the printer. I followed all the included instructions (again!) but still nothing. By now, I was beginning to get a little Printerbit annoyed. I looked online at the HP printer site and followed all their ‘helpful’ ideas, but to no avail. In the end, Google came to my rescue. And it was a simple fix. All I needed to do was to uninstall the printer, then reinstall it. Next problem. The printer installation media was on a DVD and this laptop does not have one. I ended up downloading the installation software from the internet. After that, it all went really smoothly which just left the Sky Q box not connected and the help desk advised that the engineer would get everything working, one way or another.

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The engineer duly arrived at the appointed time and we conducted the call through the living room window. They are not allowed into the house because of the virus. We went through a number of questions. and heCable asked what the new router was. When he saw it he said there had been some problems with that type. We proceed to try and connect using an ethernet cable, which worked straight away. But as soon as the cable was removed, the connection was lost. He came up with two solutions: number one was to permanently connect with a cable, but that would mean lifting the carpet to hide the cable which was not a good idea. Option two was to revert back to the old router. That seemed the best idea, and he gave us the latest model of the old one. Once plugged in, all the problems went away, although I still had to reinstall the printer again.

Once again, I spent an hour doing my impression of a “pig in a puddle” whilst I connected all the devices, but touch wood, there are no more issues.

I suppose, at the end of the day, that the old maxim “If it’s not broken, then don’t fix it” applies here.



Must be getting soft …

I recently decided that I needed a Bluetooth keyboard for my iPad. Never really liked typing on screen as I have more or less grown up with ‘proper’ physical keyboard. So I scoured eBay and found one that looked to Keyboardbe just what I wanted. Not the cheapest and not the most expensive either. It was about the price I was willing to pay so I ordered one. It duly arrived on time and I quickly read the instructions for setting up and pairing with my iPad. That done, I began to look at the features of the keyboard and its basic operating procedures. The first thing I needed to do was to charge it with the ‘ … enclosed micro USB to USB cable …’ and here was a problem. There was no cable! I was not worried as I seem to have more than my fair share of these cable which seem to come with everything. But, I thought, if there is one supposed to be included then there should be one. I decided to message the seller and advise them that the cable had not been included.  I told them that I did not need a cable and that I was just letting them know so that they could contact their supplier in case there was a problem. After a few days I received a very polite reply, apologising for the delay and asking me what I wanted to do. Did I want a full refund or did I want a replacement? The caveat was that I would have to dispose the first unit myself. I emailed back and explained again, that it was only the cable, that I didn’t need another and wasn’t seeking a refund or replacement.

The email had only just been sent, when I had one of those “Doh!” moments. What had I done? The guy was going to either send a second unit or refund my payment. He didn’t want the first one back. So I would have had either a free unit or two units, and I turned him down!  What can I say? Either getting soft or getting too old.

Yah ….. nine days and no work …

Today went as well as can be expected. It appears G*** is not too happy with me. Seems to thinks she has done something to upset me !!!! How long have you got ???? If she thinks she can p**s up by back and get away with it, then think on. I’ll bide my time. Even though nobody takes it serious, I will not forget that.

I’m now on holiday for a week. Nine days if you count the two weekends. I don’t think we will go far, just have odd days out. But it will be a break.

I’m going to fix up S****’s computer tomorrow. There is not too much to do, but I am going to install some new ink in his printer. Mind you, it may be wise if I let him install it himself. It’s not been used for a least two weeks, so the ink that in may have dried up a bit. I’ll then have to check the web site and order some more. Now do I have it sent to his flat, or have it sent here ??? I don’t know how the post works there. An ink package would not fit in that wall box, and I don’t know if the postman can get inside to put post in their pigeon hole.

I had to get an extension cable for him. My idea was to buy 4 or 5 metres of 3 core, 13amp cable from B & Q, and use the trailing socket that I bought before. I know it’s orange, but I didn’t think that would matter. At first I could not find blank cabling, so, unusually for me, I asked one of the assistants. They promptly advised me that it would cost me £16.45 for 4 metres, but I could get a ready made 8 metre extension lead for £9.45 !!!! How does that work ? The guy saved me £7.00. How’s that for customer service.

Youngest seems to be a lot happier tonight. No problems so far, however it is 10 minutes to 11, and he does not seem to want to turn his computer or his TV off !! No sound of any ‘droning’ so far. Now 11:05, and he has settled down, PC and TV off, all serene. This is a good sign !! I bet the little bu**er is up at 6am though!!

I think that’s about it. May not be much to say over the next week, but we will see.