Friday (27th) Mrs H mentioned the problem to our local Postman. He said he would mention it to the Office Manager and he would look into it. We received a phone call from him saying that the delivery in question may have been delivered further up the street and he would speak to the delivery driver on Monday and call us back.
Monday (30th) By early afternoon, we had our expected call, so Mrs H rang again. She was told that the office was closed for the day and someone would ring on Tuesday.
Tuesday (1st). Another phone call by Mrs H, only to be told that the manager was not in that day. It was beginning to sound like we were being fobbed off.
Wednesday (2nd). Our regular postman told us that he had had a look around the house where they think the parcel was delivered and could not see anything. He also mentioned that. the house was now empty. The “Denial of Receipt” form has now gone to the seller and we wait for their response. It is not looking too good.
Latest: We just got a reply from the seller. They are now going to investigate with the courier, but have asked if we are looking for a “refund or a replacement”. Looking a bit better, but we are not holding our breath!
Mrs H had ordered online, some bedding for the youngest. We had an email to say that it was on its way and gave us a tracking number. We gave it a couple of days, and on the 19th November, I set about trying to track where it was. It as easy to track, but the result was astonishing. The item had been delivered from the Canterbury Delivery Office. That is quite a distance to travel to deliver a parcel to a house in Yorkshire. A quick message to the seller and within an hour or so, we had a reply with the promise of an investigation and replacement. The replacement arrived two days later. Job done!
Fast forward to 26th November and another missing parcel. This time the tracking showed that it was delivered on the 23rd and signed for. I know for a fact that there was no delivery that day, as I was in all day. So we are now going through the process of discovering where the parcel has gone to. The local delivery office has identified that the parcel was delivered to ‘someone’ on our street, but cannot see the actual location. They have promised to investigate further and ring us back on Monday. To be honest, I cannot see us getting anywhere with this and may end up putting a claim against the Royal Mail. Meanwhile, we also in contact with the seller, who is not being as helpful as the earlier seller. All very annoying.