For a few weeks now, I’ve been having performance issues with one of my Windows 10 laptops. I’ve uninstalled software that I rarely use, but the issue seems to have remained. What happens is that I’ll be using for example Microsoft Word and suddenly it hangs with the message “Word is not responding” and this will happen three or four times during the session. I end up having to restart Windows and hope the problem has gone away. Often this fixes the issue, but occasionally it doesn’t.
Today, while I was looking at the Task Manager application, I noticed something called ‘software reporting tool’. I had not seen it before and so I ran an online search and discovered that it is a program that checks to see if any software is going to affect the Google Chrome browser. There were reports that it has a high CPU usage when checking and the check often takes 20 minutes or so to run. The date on the file is 4th October which seems to coincide with the second time I had problems. Things seemed to improve after I removed my other printer, but then problems re-emerged a few days later.
The sites I looked at (and I always check a few to see if they say the same thing) told me that the process is not necessary and can be stopped. They also said that Google may restart the process again whenever the Chrome bowser updates. It gave instructions on how to prevent it running and how to prevent Google from restarting it. The instructions for this can be found at https://www.ghacks.net and searching for ‘how to block the Chrome Software reporter tool’.
It may not fix the problem, but the tool sends scan information back to Google, so there may be privacy issues here.
We shall see if there is any improvement.
On another point, this was written using the WordPress editor on an iPad Mini. I had not thought of that as an option, but it seems to work quite well. I do need to understand how the HTML style tags work for formatting, but there must be a tutorial out there.
A bit of an update on yesterdays ‘scary’ moment post. I noticed, this morning, a news item on my WordPress dashboard, advertising a WordPress event in Leeds. It would seem that there is a local WP group that meets up quite regularly. It is not likely that I would attend, but I thought it would be good to find out a little more, as I had no idea that this kind of thing existed in the UK.
So to get at the main details etc, I had to join up with an organisation called ‘meetup.com’. Sounded reasonable, so I went ahead and started to fill in the required email, username and password. I scrolled to the bottom of the screen, looking for the ‘next’ button when I spotted one of those Google location markers. To my surprise my location was described as “Huddersfield”. The Google alert claimed that the login attempt was from a PC in the Huddersfield area. A bit of a coincidence!
Now, here’s what I think has happened. The bathroom fitters had to turn off the electric for a while, which of course turned off the internet router. When the power was restored my PC tried to log me back into my Google account, and it failed a couple of times. When It did finally log me in, I then got the notification of the ‘Account Alert’ So it seems (don’t quote me on this) that the perceived hacking attempt, was actually me. Somehow, something was indicating the my laptop was in Huddersfield. Very bizarre indeed as it has never been to Huddersfield.
At the end of the day, I was probably safe, but it did shake me up a little and made more determined to review my password management.
For a few months now, I have had a problem with my calendar. My primary email account is a Gmail account, and the application that use to read and write my email is Outlook 2016. Here was the problem! Outlook has its own calendar, but I can only see that calendar on my laptop as that is where the data is saved. My tablet and phone cannot pick up that calendar, but can see my Google calendar. So, my work around was to have an application that synchronised both calendars. After much ‘Googling’ I such an application and it was successfully installed. It ran without issues for a good few weeks, but then I noticed that although it said it was synchronising, it wasn’t happening. It was assumed by the software company that produced it, that the latest Windows update was causing a problem. There was no apology or offer to investigate it was just ‘A Windows 10 issue’ and was left at that.
Much more Googling and expressive language followed, before I found the next answer …add my Google calendar as an Internet Calendar in Outlook and use that one only. Brilliant …and so easy to do. Job done and me now a happy man. But wait a minute, I don’t seem to be able to delete an entry from that calendar. What is going on? It seems that the Google calendar is read only in Outlook. I’m now beginning to lose it a little bit. More searching and another application is found. This one seems to work. It synchronises every hour, I would prefer every 15 minutes but can live with the hour restriction. Back to the ‘happy man’ status again. I then notice, that my Outlook calendar is showing duplicated entries! My language is getting worse. I looked at some of the help forum and it explains that this is one of the issues and the only way around, is to delete all entries from both calendars and re-enter them in one calendar only. Not going to happen. I have now consigned that application to the recycle bin along with the others.
So I’m now left with the only option I appear to have. I use the Google calendar and have it as a read only calendar when I’m using Outlook. Not ideal, but seems to be the only thing I can do.
I have been trying for some time to get Open Live Writer (OLW) to work properly with Google Blogger. I could actually connect and post, but one of the best features of OLW is the facility to download the blog theme. This enables you preview your post in draft mode, before you finally upload to Blogger. I use this with my WordPress Blog (unashamed plug there) and it worked without any issue. However I simply could not get OLW to download the relevant files. I tried raising the issue with the OLW forum, but that did not help. The answer came in an unorthodox way!
I had a problem with my Google account password. Somehow it needed to be reset. I managed to reset to a new password, but then found a problem with Outlook 365. I was now unable to connect Outlook to my Gmail. Every time I tried to enter the new password, it failed. No passwords, old or new were being accepted. I tried removing my Gmail account and re-adding it, without success. I began the process of adding Gmail to my Outlook.com. It took a Google search to find out the issue. It seems, that back in 2014 Google started to block, what it considered to be unsecure logins. This was the problem and I needed to amend a security setting. I needed to “Allow less secure apps” to be ‘ON’. Problem with Gmail/Outlook sorted. The relief was massive. I really did not want to have to use Outlook.com as my main email client for many reasons.
It then struck me! “Hmmm,” I thought. “I wonder if that is the problem with downloading the theme for Blogger?” It seems that it was. So there we are. All sorted.