Pretty good service …


I needed a new case for my smartphone. As usual. I trawled eBay looking for the best buy. I wanted a red one, for no other reason but a change from black. There were very many to choose from at a variety of prices. I made my decision and placed the order. The expected delivery date was 14th – 15th September. It did not arrive and so on the 18th I logged a ‘query’ with eBay.

I was fully expecting an auto response telling that I would hear from the seller in ‘x number of days’. So you may imagine my surprise when less than an hour later, I had this response.

“Hi Sorry to hear that the item you have not received yet we have shipped on time sometime Transit let us down they lost or damaged our parcel in transit or took time in delivery , we will send you again for you please accept our apology for that we are happy to send one again for you but we do not have Red color in stock we do have Black, Purple, Pink and Orange in stock for now please chose one of them and we will send one for you asap please accept our apology for that we are struggling for stock in this Covid 19 Situations. Thanks”

Well I couldn’t really argue with that. As I have mentioned, I didn’t want black again and the thought of either Pink or Orange didn’t really appeal, I looked at the Purple and just hoped that it wasn’t too bright or gaudy. The online image did look quite bright, but I bit the bullet and finally opted for it.

I went through the messaging system again and let them know. The bit that bothered me was the words ‘send one for you asap‘. I wondered how long ‘asap‘ would turn out to be. I was very surprised when the following day, a parcel popped through the letter-box that turned out to be my new Purple cover. It must have been posted 1st class to get here that quickly and I needn’t have worried as it wasn’t as bright as the pictures showed.

Won’t get fooled again …


No, this post has nothing to do with the early 1970’s song by The Who, but to the bad practices by some on eBay. You may remember a previous post last week when I got caught by a fake seller. My, I suppose it’s greed, led me to purchase an item that turned out to be from a compromised site. The good news is that I got a refund more or less the following day.

Well, today was something different. I am nearly ready for some more ink for my printer. I tend to buy it from the same seller each time. It’s a competitive price and the seller send me an envelope so that the empty cartridges can be recycled. So I was checking to see if his price was indeed a good bargain and looked at the ‘suggestions’ at the bottom of the page. They all seemed to be in roughly the same price bracket of between £18.00 and £20.00. Then I spotted one at £5.00! It was being sold, supposedly by a well renowned and respected seller called Car****ge K**G. The stupid thing was that at the side of, what I knew to be a fake, was cartridges sold by the genuine Car***ge K**G selling at £19.49. After about 10 minutes hunting around the site and a quick search on Google, I was able to locate the method of reporting the seller.

This difference this time was that the seller had set-up a fake profile and used images from the genuine seller. Whereas the previous time, the genuine account had been compromised. I’m told that both methods are so easy to do. For a compromised site, it is usually a site that has not been used for a while. Maybe set-up to make a single private sale and never used again. The second method, anyone can do. You simply set-up an account and start conning people.

Note to eBay: maybe have a look at some price comparisons. You may be surprised.