For a few weeks now, I’ve been having performance issues with one of my Windows 10 laptops. I’ve uninstalled software that I rarely use, but the issue seems to have remained. What happens is that I’ll be using for example Microsoft Word and suddenly it hangs with the message “Word is not responding” and this will happen three or four times during the session. I end up having to restart Windows and hope the problem has gone away. Often this fixes the issue, but occasionally it doesn’t.
Today, while I was looking at the Task Manager application, I noticed something called ‘software reporting tool’. I had not seen it before and so I ran an online search and discovered that it is a program that checks to see if any software is going to affect the Google Chrome browser. There were reports that it has a high CPU usage when checking and the check often takes 20 minutes or so to run. The date on the file is 4th October which seems to coincide with the second time I had problems. Things seemed to improve after I removed my other printer, but then problems re-emerged a few days later.
The sites I looked at (and I always check a few to see if they say the same thing) told me that the process is not necessary and can be stopped. They also said that Google may restart the process again whenever the Chrome bowser updates. It gave instructions on how to prevent it running and how to prevent Google from restarting it. The instructions for this can be found at https://www.ghacks.net and searching for ‘how to block the Chrome Software reporter tool’.
It may not fix the problem, but the tool sends scan information back to Google, so there may be privacy issues here.
We shall see if there is any improvement.
On another point, this was written using the WordPress editor on an iPad Mini. I had not thought of that as an option, but it seems to work quite well. I do need to understand how the HTML style tags work for formatting, but there must be a tutorial out there.
After the initial disaster on Monday, things should have picked up. The location was great. The view from the dining room across the North Yorkshire Moors was amazing. The cottage was very well laid out. It had a large kitchen/dining room and a good sized living room. The equipment was all new and we seemed to lack for nothing. All five bedrooms had an en-suite and were adequately sized. It was quiet and had very little traffic and what traffic it had seemed to be people like us, enjoying a cottage holiday.
Now, there were two problems here. The first being the weather. One minute the sun was out and it was quite warm, the next minute it would be pouring down or the wind would pick or both. Not much you can do about that, and it didn’t help that I had forgotten to take a coat. Doh! The second was the problem I referred to in an earlier post. That of different age groups wanting to do different things at the same time and no-one seeming to come to single agreement. I find that these days, I need to know what I’m doing, when I’m doing it and it was even more difficult this time for some reason. I don’t think the family cottage holiday will happen again, and I certainly don’t want another week like the last one.
Then, to cap it all, we got a phone call from R***’s respite to say that his transport had not arrived. It would seem that one of the team that were to pick him up, had gone sick, and the only replacement was on another call and was late. It would not have taken the transport company more than two minutes to call and say there was a delay. Fortunately R*** seemed to cope with it quite well and we did not have an issue.
It’s a bit of a strange day today. K*** only goes out to work on a Sunday. She is a customer Service adviser at a nearby supermarket and she took the job quite a few years ago. She elected for Sundays only as I was working Monday to Friday and we need someone to look after R***. Just before the aforementioned holiday, she got a call from her line manager asking if she could work today from 14:00 to 19:30. As a favour, she agreed and so it’s a bit like a Sunday this afternoon. R*** seems to be in a fantastic mood, as sometimes a change to any routine upsets him, but he appears to be okay at the moment. Fingers crossed it keeps up.
I’m having a bit of an issue with getting notification emails into Outlook. The problem seems to have started after I turned off ‘3rd party app access’ from within my Google account. The email I use for my blog is a Gmail account and it appears that Google has decided that Microsoft Outlook is a 3rd party app and is to be blocked. I’ve turned off the blocking but there is still a problem. I’ll fix it, but until then, I’m using the Gmail website to get any notifications.
I recently decided that I needed a Bluetooth keyboard for my iPad. Never really liked typing on screen as I have more or less grown up with ‘proper’ physical keyboard. So I scoured eBay and found one that looked to be just what I wanted. Not the cheapest and not the most expensive either. It was about the price I was willing to pay so I ordered one. It duly arrived on time and I quickly read the instructions for setting up and pairing with my iPad. That done, I began to look at the features of the keyboard and its basic operating procedures. The first thing I needed to do was to charge it with the ‘ … enclosed micro USB to USB cable …’ and here was a problem. There was no cable! I was not worried as I seem to have more than my fair share of these cable which seem to come with everything. But, I thought, if there is one supposed to be included then there should be one. I decided to message the seller and advise them that the cable had not been included. I told them that I did not need a cable and that I was just letting them know so that they could contact their supplier in case there was a problem. After a few days I received a very polite reply, apologising for the delay and asking me what I wanted to do. Did I want a full refund or did I want a replacement? The caveat was that I would have to dispose the first unit myself. I emailed back and explained again, that it was only the cable, that I didn’t need another and wasn’t seeking a refund or replacement.
The email had only just been sent, when I had one of those “Doh!” moments. What had I done? The guy was going to either send a second unit or refund my payment. He didn’t want the first one back. So I would have had either a free unit or two units, and I turned him down! What can I say? Either getting soft or getting too old.
This is going to be a little bit techy/geeky, so feel free to move on.
For a long time now, I’ve been wanting to learn a computer programming language. I have had a free programming environment (Visual Studio Community 2017) on all my computers for many years but simply have not had the inspiration to get on and learn something. The bad weather on Thursday suddenly gave me that inspiration. I found an online tutorial called Home and Learn, that went through the basics in Visual Basic.net, but at a pace that wasn’t either too slow or too fast. Many of these tutorials show you how to create the ubiquitous “Hello World” programme. As much of a novice that I am, I think I was past that phase.
So by the end of the day, I had completed a few exercises and had started on a project to build a basic calculator. And I mean a basic calculator. A calculator that only had a single function … addition. Nothing else … just adding up numbers. By Friday evening, after a few false starts I had successfully built this very simple calculator application. I was feeling very pleased with myself. This self-smugness left me feeling that I could do more. Knowing what I had learnt I felt that it would be not such a difficult task to add another function, such as subtraction. The main issue I had was how to use the coding that I had spent so much time on without losing the initial work. What I needed was a ‘Save as …’ option. But could I find one? It seems that there is no ‘Save as …’ in this version of Visual Studio. I searched the internet but was coming up with various ways that didn’t seem to work for me. I then realised what I needed to do. All that was required was to copy the original project to it’s own backup folder, in another area and then I was free to use the original.
Well I won’t bore you with any more details, but after even more false starts than before and a lot of brain-racking I managed to get the subtraction function to work and the calculator now has both an addition and a subtraction button. Can you imagine how much the smugness factor has risen by! I even managed to find out how to make the buttons look like raised buttons instead of the default flat style that seems to be the fashion these days. The next challenge is to add a multiplication and a division button. I’m even thinking ahead for things like a percentage button, but I’m not going to get too far ahead of myself.
At the end of the day though, this not going to get me anywhere. It’s just another hobby that I can enjoy and get satisfaction from.
It’s been a few weeks since my last post. No particular reason except laziness really! I tend to post when I have something I want to get off my chest and usually wait until there are a couple of things that rile me. Well there has been some things that have ‘annoyed’ me somewhat, but I’m wanting to break away from the rant style post which may account for the ‘laziness’ I just mentioned. But until then …
I just about survived Christmas, as usual. Saying that, I wasn’t well from Boxing Day to the 29th. I had what I thought was a variation of the Norovirus. I did not have the sickness, but had all the rest. The one thing that seemed to floor me was the lack of energy. On the Friday, I spent the whole day in bed, most of it asleep, which is unusual for me. Lost about 8 pound in weight (sadly not permanent), but by New Years Eve I seemed to be a lot better and by the 2nd I was nearly up to my pre-Christmas weight again!
K*** and me had a trip out to the Designer Outlet at York on Friday. R*** was on respite and was due home that day, so K*** wanted to get out whilst we could. The weather was terrible. One minute it was raining, and the next it was foggy. K*** was driving as I had driven to Harrogate on Wednesday and wanted a rest from it. You know I lost count of the number of cars/vans/lorries that did not have any lights on. Many didn’t even have sidelights switched on. It’s no exaggeration to say that most of them were grey vehicles. So that’s a grey vehicle on a grey road on a grey day! I was told by my driving instructor that those types of day need headlights. I saw one police-car on the whole 25 minute journey and he was at the side of the road eating some food. What cay I say to that?
K*** (or more accurately, me) has been having issues with her email. She does all her stuff on her iPad which suits her as she has not been much of a fan of my laptops. So ever since the latest update the iPad Mail App has been playing up. Emails have not been showing up when they arrive (as they did before) and I have tried to get it sorted. The problem is that I’m not an Apple expert so I have had to hit Google a lot. The problem was exasperated by the fact that her email client is Sky.com or the be more precise Yahoo! It did used to be Gmail until a couple of years ago and it’s not been the same since. Don’t get me wrong, when Yahoo works, it is very good, but when it doesn’t work there is noting worse. It seems to be a little better now, but she now has to refresh the app and wait until the emails appear now instead of them being there when she opened the app. It also does not help that she never deletes any emails. Still, Yahoo tells us that she space for another 54 million emails, so ‘she’ is not too worried. I may have to do a clear out for her at some point.
So, in the spirit of blog posts to come (hopefully). Happy New Year
Yes, it’s that time again when I have a bit of a rant at, what is arguably the most successful IT companies ever. I have to say, that I/we have a fair bit of personal IT equipment in the house. I have two laptops, three tablets and two smartphones, K*** has a tablet and a smartphone and R*** has two laptops and a tablet. The laptops are all Windows laptops with mine running Windows 10. R***’s laptops are still running Window 7 and 8 respectively, but that is because of the way he uses his computers. He only uses Internet Explorer and YouTube so he has no need for all the ‘whistles and bells’ that later versions bring.
To get to the point. Windows 10 is now ‘provided as a service’ as Microsoft says. This basically means that for home users, there is no choice but to update their computers when Microsoft say so. It is different for business and educational systems, who can refrain from updating if they like. But for us mere mortals, we do as we are told. There are ways around this, but it is often too much hassle.
So on Friday, I noticed that my main laptop was showing that an update was ready to apply. This is what Microsoft called the ’Windows 10 Fall Creators Update’ and is a major update to the system. The main issue I have with this forced update regime is that sometimes Microsoft will remove files that it deems are no longer useful. Now I have a piece of software that I use for my banking. It is what they call ‘legacy software’ which one way of saying outdated. But I call it ‘critical software’ as it suits my purpose and without paying a lot of money, there is nothing similar out there. The same software is on my other laptop, as a backup, which for the past month had been disconnected from the internet in order that it did not update with the possibility of breaking the software. So I bit the bullet and ran the update. It took two and a quarter hours to run! But, in the end, the software ran without issue, so all was good. I now felt that it was safe enough update the other laptop.
It was now 09:30 on Saturday morning. I started up the other laptop and ran the update checker which advised me that there were a number of updates waiting. Clicked on the update button and sat back waiting for it to finish. After about two hours I had a quick look to see what was happening, only to find that two of the updates had failed to install. I did a reboot and tried again. Still nothing. So later in the evening around about 21:15, I ran a utility that cleared some files and tried again. This time I saw that the updates were going through. I turned the screen off and left it too it. I checked about 23:30 and it was still running. It actually finished at 04:20. Just over seven hours to update! Amazing!
Sat here, just creating an Excel spreadsheet for the eldest, when a “Google Account Alert” suddenly popped up on my screen. I quickly investigated and it seems that someone had tried to login to my Google account from a device that Google didn’t recognise as one of mine. This was very strange as the location of the device (a PC) was in the Huddersfield area. Now I would have thought, that if this was a serious hacking attempt, that they would have ‘cloaked’ their location which would have shown as ‘Location unknown’ but I may be wrong. Of course, a bit of panicking set in and I ran through all my sites that use the same password and changed them.
I really must revisit all my passwords and make the more secure. I often use the same password on different sites. As a former ‘IT’ person, I should know better.