Luck, that is. Or so people say. Well If it’s right, then I’ve just had my ‘three’ with eBay. The first one, with the mouses (mice … meece…?) was resolved, but since then another two issues have occurred. Both of them are leading up to a successful conclusion, but it’s the time and the trouble to sort out the problem that’s the real issue.
When I bought my new laptop, I did not realise that most do not come with a CD/DVD reader anymore. So it came as a bit of a shock when I found out. ‘No worries’ I thought, they are as cheap as chips on the internet, I’ll just buy a USB one. The one I found wasn’t the cheapest, but it was a UK seller that appeared to have a good reputation, well from most of the reviews at least. It arrived and it was about a week before I had the chance to try it out. Guess what? It didn’t work. I tried various combinations of connecting, but nothing seemed to have any effect. What was happening was quite strange. I have two stand alone USB hard drives (labelled D: and E:), and when the DVD drive was connected, the E: drive disappeared from the device list. After a few message between me and the seller, we both came to the conclusion that the drive must faulty. It is now just waiting for me to go to the post office and then I can get a refund.
Now comes the third issue. I have an old laptop, which plods along as a spare. It has it’s own printer, which I tend to use for printing text documents. It is not good enough for photos, but it is otherwise okay. Because of this, I usually buy compatible ink cartridges to save cost. The only problem is that the printer does not show the correct ink level, but I can live with that. So when the colour ink ran out, I sought to buy another one. Of course, it had to be eBay again. The company I used was based on the Channel Islands (they all seem to be) and it arrived four days after buying. It came with the usual fitting instructions and a brief trouble shooting guide. Back to the guessing game … it did not work. The printer software was telling me that the cartridge was faulty. I used the trouble shooting guide and tried again. Still no luck. ‘Here we go again!’ I thought. A message to the seller brought a quick response, and after a few more messages back and forth, a replacement is on it’s way. So that’s the three bits of ‘bad luck’ with eBay (hopefully).
I just need the the bits of good luck, and I banking on the National Lottery for that.
More on that to follow.
Not quite the whole story … I never bother for small amounts! I’m talking about eBay purchases that go wrong. If the sum is less than £10.00, I tend to put it down to experience and never use that seller again. I have a personal blacklist that I refer to when I’m buying something, and add new sellers that don’t come up to the mark.
About a month ago, one of my computer mice (or is it mouses?) started to fail. It was only a cheap one, but it had lasted about two years. I thought at first it was just a bad battery, but it wasn’t and it had to be consigned to the “Tech Bin” for disposal when I next go to the recycling site. I started using a wired one, but it’s not the same after a wireless one so I looked on my favourite selling site … eBay! There were quite a few for sale within my price range, but I spotted an seller offering two for the price of one, or ‘make me an offer’. I made an offer, and it was accepted. I was well pleased with myself.
They arrived after about two weeks, and as they were coming from China, I thought that was an acceptable length of time. Now for the crux of the matter … they did not work. The computer could not see either mouse. The seller started nattering a bit about feedback for the sale, so I simply put in the feedback box ‘Don’t work’ and gave it a neutral rating. I thought no more about it and left it at that. Meanwhile, my original mouse had been borrowed by a friend who had taken it to pieces and cleaned some part or other, and handed it back in full working order.
Skip forward to this morning, and an eBay message from the seller asking if I could amend the feedback, and he would issue a refund. After a bit of messing around with eBay, the said feedback was amended to something like ‘issue resolved with seller’. Within ten minutes I received an email from PayPal to say that I had received a full refund from the seller. I was surprised to say the least and there has not been a request to return the faulty goods.
So I have now raised an issue with another seller regarding another piece of IT equipment that I’m having a problem with. We shall see how that goes.
I picked up the new laptop on Thursday. K*** ordered it Wednesday afternoon and it was ready for collection Thursday lunchtime. The thing with Argos and her cash-back site was a non-starter as her cashback site no longer deals with Argos. So that was a bit of a disappointment. But we still managed to get a bit of a discount through her staff credit card (I think!!). So actually I’m what you might call a bit of a “happy bunny” so to speak.
I am now in the process of getting the machine up to the status/position that my last lappy was in. I speak of course about the software and applications that I’m used to. I think I have got to about 90% normal, but I’m fully aware that there will be some stuff I use that I have forgotten.
Without meaning to get too technical, I decided to shy away from the more common names. The last two machines have been Asus and R*** has an Acer. Both Asus machine have failed, but the Acer is doing okay. Other alternative in my price range were Dell and HP, both of which I used to use at work and they were a bit on the hefty side. This time, after reading a few reviews I went for a Lenovo. It has the same keyboard layout as the Asus machine, so R*** would be happy using it and it just looked the better machine.
I was quite surprised how easy it was to set up. Microsoft seems to have put in some work in the user set-up procedure. The machine talked me through the whole process, which is something that has never happened before. So all in all, I’m well satisfied … hope this continues.
I knew it would happen at some point. It’s been a bit off for a week or two now. Then a week last Thursday, there was a major issue starting it! Before I go further, I need to explain what I’m talking about. My trusty (?) and faithful (?) laptop gave up the ghost last Sunday. Thursday issue was very scary. The stupid machine just would not re-boot. I had just updated some software and it needed a restart to finish. Some three hours later, I finally managed to get it going. Everything appeared to be working fine, if a little slower than before. All was good on following Saturday, but then just after R*** had finished his lunch the bl**dy machine started playing up again. Serious this time. It took 5 hours to get from switching on to getting to a usable state. So a bit of a panic to ensure that R*** could use my laptop after his dinner. I managed to get his old laptop up and running and logged in as me. His “old” laptop was the same model as mine, but his was white. There had been a problem with it early last year, whilst on his respite. We think that someone had turned the laptop off during an update, which totally wrecked the machine. In November I read an article about how to update a computer to the latest version of Widows, free. So now the ‘White Laptop’ was running with Windows 10 and Internet Explorer 11. Panic over and we would be hopefully safe from any problems.
Last night, I was busy doing a crossword when found I could not work out a word that I did not have all the letters for. “I know,” I thought to myself “I’ll use The Sage” only to find that it was not on this laptop. The Sage is a dictionary, thesaurus and anagram solver. There’s a lot more to it than that, but that is what I tend to use it for. I then realised that there were a few programs/applications that I used to use but were not on the ‘white’ laptop. I fired up the old machine to try and identify some of the software that I was missing. This time it only took 45 minutes to start, which was a great improvement on last Sunday. I think I have got all I need, although my full back-up seems a lot smaller than before, so maybe I need to check that.
This might get a little bit ‘techy’ so look away now, if you’re uninterested.
The youngest son has two laptop computers. He has an old Windows 7 machine that he keeps in his bedroom. He uses it to watch YouTube videos, and that’s about all. His other machine is a Windows 10 laptop that he takes when he is on respite and sleeping away. Some months ago, we got a message that the laptop he took away had a problem. When he got home I found that the machine was stuck in a ‘Repairing Windows’ loop. The IT people at his respite could do nothing with it and neither could I. So for the past six months it has sat at the back of the sofa doing nothing.
Fast forward to the beginning of November and an interesting article on a news-feed that I subscribe to. The article related to updating Windows 7 or 8 to Windows 10, for free. The so called ‘offer’ from Microsoft(MS) to upgrade to Windows 10 expired some time last year, but the article explained that it was still available, and it gave instructions on how to get it. After reading the article a few times, I began to think that I may be able to do something with the trashed laptop. At worst it would still be trashed and at best it could be a working laptop.
I downloaded the files and yesterday I bit the bullet and began the process. I was expecting the task to take 4 or 5 hours, but in the end it took just over 3 hours. It actually worked!! Of course, there were a few issues that made the process difficult. Not least, the laptop battery expiring when I was trying to login with my current MS account. By 21:50 the machine was up and running with the latest Windows 10 operating system. As you may imagine, I was beside myself with joy. I could not believe that it had worked. I rebooted the machine again and it was still working. I installed a couple of bits of software that I knew was needed and rebooted aging. Still working !
So I go to bed thinking that I’m a genius.
This morning, with bated breath I switched the said laptop on … still working !! I still can’t believe it worked, but work it did, and I’m one happy, ecstatic, cocky bunny and think I can do anything !!
When I started to compose this post at the beginning of the week, the problems I was having with my laptop were indeed ‘still ongoing’. However, and I am touching as much wood as I can find, things seem to be a little better at the moment. Many of the problems seemed to be with my Microsoft Office 365 applications. I was getting a lot of ‘xxx not responding’ messages when using Word, Excel and Outlook which seemed to point to an issue there. Although, other software was often slow to open and close. The internet gave me a few ideas, and one of the more prominent ones was to ‘repair’ my Office application. So I gave it a go, and (here’s when the touching wood comes into play) at the moment it seems to have worked.
Later yesterday, I got what IT people call the “Blue Screen of Death” or BSOD. For those that don’t know, it’s when Windows decides something is amiss, produces and ‘error code’, uploads the code to Microsoft and restarts your computer. I checked out the error code, which told me nothing at all but I was advised to run a system security tool. This tool, called Windows Defender Offline, which is part of the Windows security system, runs a much deeper scan for viruses and malware than the normal scan. It takes about 40 minutes on my laptop and (back to the wood touching again) seems to have done the trick, although I’m not holding my breath.
I’m going to try a new approach to my posts. For a long time I have been combining the topics I want to say into one post. I usually separate the topics with a divider (as above) and the post can often have 4 or 5 topics. I have now decided to use single topics in each post, and post more often (how many times have I said ‘post more often’). I shall see how it goes.
For a few weeks now, I’ve been having performance issues with one of my Windows 10 laptops. I’ve uninstalled software that I rarely use, but the issue seems to have remained. What happens is that I’ll be using for example Microsoft Word and suddenly it hangs with the message “Word is not responding” and this will happen three or four times during the session. I end up having to restart Windows and hope the problem has gone away. Often this fixes the issue, but occasionally it doesn’t.
Today, while I was looking at the Task Manager application, I noticed something called ‘software reporting tool’. I had not seen it before and so I ran an online search and discovered that it is a program that checks to see if any software is going to affect the Google Chrome browser. There were reports that it has a high CPU usage when checking and the check often takes 20 minutes or so to run. The date on the file is 4th October which seems to coincide with the second time I had problems. Things seemed to improve after I removed my other printer, but then problems re-emerged a few days later.
The sites I looked at (and I always check a few to see if they say the same thing) told me that the process is not necessary and can be stopped. They also said that Google may restart the process again whenever the Chrome bowser updates. It gave instructions on how to prevent it running and how to prevent Google from restarting it. The instructions for this can be found at https://www.ghacks.net and searching for ‘how to block the Chrome Software reporter tool’.
It may not fix the problem, but the tool sends scan information back to Google, so there may be privacy issues here.
We shall see if there is any improvement.
On another point, this was written using the WordPress editor on an iPad Mini. I had not thought of that as an option, but it seems to work quite well. I do need to understand how the HTML style tags work for formatting, but there must be a tutorial out there.