Turned on the laptop yesterday morning to see a ‘Notification’ that there was a “Microsoft account problem. We need to fix your Microsoft account. (Most likely your password changed). select here to fix it in shared experiences settings” Now, I don’t know about you, but when I get a message that say “Click Here“, clicking on that message is not something I would rush to do. Google came up with nothing, but the techy site I use explained that it was a genuine notification from Microsoft that there was a small issue which was easily fixed.
Well, the notification was now consigned to history and I had to follow some advice to fix the problem. What apparently had happened was that a recent security update had corrupted access to Microsoft Rewards program from within the settings app on the computer. This meant that I needed to update/change my Microsoft Account password. That all went quite well, but it meant that any application on either my laptop, phone or iPad that accessed my account, needed the password changing. A bit of a balla**e but I manged to get everything sorted by then end of the day.
Fast forward to this morning. I needed to access an Excel spreadsheet, so I clicked on the icon on my iPad (laptop not on at the time) and was greeted with a message informing me that my OneDrive couldn’t connect to the server. I needed my password or I could use the Authenticator app on my phone which was the most obvious choice. Not so! The iPad crashed and needed a reboot. That’s when it all went wrong. I have a passcode on my iPad which I use rather than use my finger print. No reason why except that I can remember certain number sequences. Not this time though.
After a few attempts with the passcode, the iPad became locked. Google came to the rescue this time with full instructions on how to reset the iPad to factory setting and restore from a back-up. This didn’t work and I was left scratching my head. After about an 1/2 hour I suddenly realised what I had done. I had entered an incorrect passcode. I was trying to use the code that I use for my banking app. I tapped in the correct passcode as if by magic, the iPad opened correctly. First job, get rid of the bloody passcode. Later today I will add a fingerprint as a lock.
There have been another couple of “tech” problems, but I think you have suffered enough for now.