A bit of a stressful week this week. Our broadband contract was due to expire at the end of the month, and although it would continued (they usually do with Sky) the cost would have escalated quite a way, based on the initial quote they gave us. So they “invite” us to call them to see if we can get a better deal. My wife deals with this kind of thing, as I don’t have the patience and whilst on the call on Monday asked about a new Router. We have always been told, by Sky to ask about equipment whenever we renew, even if there’s not a problem, which there wasn’t. The person that she dealt with said that there would be no problem and that there would be a new one in the post that day. As good as her word, the new router arrived on Wednesday morning.
The first issue that we were hit with was that is was about 1 inch wider and longer all round. It also was an upright one as opposed to the flat one we were used to. This meant a whole rearrangement of my desk for the thing to fit. After a bit of “huffing” and “puffing” I managed to place it in the best position. Now came the mammoth task of setting up all the devices with the new router. However, I was in my element doing this. It brought many memories from my work life. Dashing from device to device with my check-list and passwords, I was like a pig in a muddy puddle.
Then I hit the first real problem!
The new router would not connect to the Sky Q box! I tried everything, but it just would not happen. This of course meant that many of the features that came with the contract were not available. For example, we could not open Netflix. It also meant that the youngest son’s TV and mini box didn’t work either. Not although he probably won’t be back here until April, we needed to get it fixed straight away. My wife rang Sky and after a 45 minute wait in a queue managed to explain the problem. The phone was passed to me to go through some troubleshooting (which I had already done) before the help-desk operator decided that an engineer was required. He was booked in for Thursday between 12:00 an 17:00.
Then came problem two!
The printer we use is a wi-fi connected printer that we all share. the new router would not connect to the printer. I followed all the included instructions (again!) but still nothing. By now, I was beginning to get a little bit annoyed. I looked online at the HP printer site and followed all their ‘helpful’ ideas, but to no avail. In the end, Google came to my rescue. And it was a simple fix. All I needed to do was to uninstall the printer, then reinstall it. Next problem. The printer installation media was on a DVD and this laptop does not have one. I ended up downloading the installation software from the internet. After that, it all went really smoothly which just left the Sky Q box not connected and the help desk advised that the engineer would get everything working, one way or another.
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The engineer duly arrived at the appointed time and we conducted the call through the living room window. They are not allowed into the house because of the virus. We went through a number of questions. and he asked what the new router was. When he saw it he said there had been some problems with that type. We proceed to try and connect using an ethernet cable, which worked straight away. But as soon as the cable was removed, the connection was lost. He came up with two solutions: number one was to permanently connect with a cable, but that would mean lifting the carpet to hide the cable which was not a good idea. Option two was to revert back to the old router. That seemed the best idea, and he gave us the latest model of the old one. Once plugged in, all the problems went away, although I still had to reinstall the printer again.
Once again, I spent an hour doing my impression of a “pig in a puddle” whilst I connected all the devices, but touch wood, there are no more issues.
I suppose, at the end of the day, that the old maxim “If it’s not broken, then don’t fix it” applies here.
3 thoughts on “Stress and Tech – hand in hand”
I’m glad you got it fixed. What day you had.
When I changed my BT router to the latest model my printer would not connect wirelessly. The IT guy who did all the IT wiring in the house at the time of of the refurb and extensions had a look and he couldn’t fix it either. The printer continuously looked for the old router. Now I need to use the cable on the laptop and computer, and printing required from iPad etc I e-mail to myself and pick up on the computer or laptop.
Last week I replaced my 11 year old laptop and haven’t’ finished installing software nor set up the printer, it will be interesting to see whether it will work wirelessly with something completely new.
You and I talked about Office before. And good news there, I managed to get access to Office 19 via the school that my daughter manages, they now use 365 and have unused passwords/product keys. That is my task for today.
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Good luck. HP finally got back to me about why my printer wouldn’t connect and they said that I needed to uninstall and reinstall the printer, which I had worked out. That was after trying to sell me a new one!
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Thankfully you fitted it first.🙂
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