You may be aware that I work part-time in a local café. One of the many features of this café, is their free Wi-Fi. The access code is displayed for anyone to use if you know where to look. Most customers will use the Wi-Fi for what it is there for i.e. so they can check their emails or show someone pictures on their phone, that kind of thing. However, there is an increasing number of customers that seem to visit the café with the sole purpose of accessing the the free internet.
On Tuesday this week, I arrived at work around 10:20, which is my usual time and noticed a customer sat at a 4 seater table. He had his laptop open and was also using his phone. I also noticed he was wearing a pair of headphones and one of those ‘cheek mikes’ that seem to be the norm these days. I hovered around his table for a few seconds before entering the kitchen and realised that he was conducting some kind of interview with somebody. Over the course of the next couple of hours, he still seemed to be talking to someone and on a couple of occasions, he got quite animated. He eventually left at around 12:45, or at least that’s when I noticed he had gone. From what I could see, he had drunk one cup of coffee and who knows how many glasses of free water. I mentioned to the chef that he had gone and he explained that he had been sat at the table since about 09:00. Just one cup of coffee!! The table staff have been told not to move people on, but to keep asking if they require anything else. They call it ‘good customer service’. But what about the ‘good customer service’ for the customers who cannot get a seat?
Don’t get me wrong, I’m all for getting free Wi-Fi in places I visit, but come on … lets not abuse it.