Not quite the whole story … I never bother for small amounts! I’m talking about eBay purchases that go wrong. If the sum is less than £10.00, I tend to put it down to experience and never use that seller again. I have a personal blacklist that I refer to when I’m buying something, and add new sellers that don’t come up to the mark.
About a month ago, one of my computer mice (or is it mouses?) started to fail. It was only a cheap one, but it had lasted about two years. I thought at first it was just a bad battery, but it wasn’t and it had to be consigned to the “Tech Bin” for disposal when I next go to the recycling site. I started using a wired one, but it’s not the same after a wireless one so I looked on my favourite selling site … eBay! There were quite a few for sale within my price range, but I spotted an seller offering two for the price of one, or ‘make me an offer’. I made an offer, and it was accepted. I was well pleased with myself.
They arrived after about two weeks, and as they were coming from China, I thought that was an acceptable length of time. Now for the crux of the matter … they did not work. The computer could not see either mouse. The seller started nattering a bit about feedback for the sale, so I simply put in the feedback box ‘Don’t work’ and gave it a neutral rating. I thought no more about it and left it at that. Meanwhile, my original mouse had been borrowed by a friend who had taken it to pieces and cleaned some part or other, and handed it back in full working order.
Skip forward to this morning, and an eBay message from the seller asking if I could amend the feedback, and he would issue a refund. After a bit of messing around with eBay, the said feedback was amended to something like ‘issue resolved with seller’. Within ten minutes I received an email from PayPal to say that I had received a full refund from the seller. I was surprised to say the least and there has not been a request to return the faulty goods.
So I have now raised an issue with another seller regarding another piece of IT equipment that I’m having a problem with. We shall see how that goes.