I got a text message from my boss, who is in Mexico at the moment for their annual holiday. The text said that she had received a ‘picture message’ from me, but could not open it. I quickly checked my phone, but I hadn’t sent a picture message to anyone, which I explained. It was then I noticed that there was an extra charge of £3.84 on my next bill. Very puzzling!

I went on to the providers website, but could find no nothing to say what the charge was for, until I got my next bill. The online ‘chat support’ was available, so I sent a message, basically asking questions: 1) who sent the picture and 2) what was the charge for.

I had a very informative ‘chat’ with someone using the alias ‘Zahir’. He explained that I had sent an MMS message to eight of my contacts on the 1st January. I disputed this and explained that I had only sent a text stating “Happy New Year” to a group of contacts. He then informed me, that a group text, with my provider is sent as a text to the first in the list, then as a picture message to the rest. The picture being charged at £0.55 per message. It was then that I vaguely remembered being told this before. I thanked Zahir (or whatever his real name was) and quickly closed the call.

**Note to self: NO MORE group text messages !