I am referring to those ‘Special Offers’ and ‘Freebies’ that seem to be on every type of food these days. You know the kind of thing ‘Collect 5 special tokens for your free …..’ and other such amazing offers. Tried one Friday. An offer from a frozen food company for an attractive ‘free’ bowl. According to the blurb on the packet all I had to do was go to website, click on the offer and enter two codes and the bowl would be on its’ way to me in 21 days. Three ‘easy steps’ I was told. Simple! Nope! First, when you get to the website, you have to find the offer, which was in this case (in)conveniently on page 2. Then once you click on the button, you are whisked off to another page where you have to ‘register’. Usual thing: first name; second name; email, phone number; mobile number; full address; password and confirm password. You are then told that your email needs ‘authenticating’ and you need to look for a confirmation email with a link. Of course, that ends up in your spam-box. You click on the link and hey presto you are taken to another welcome page telling you all the benefits of being a registered user. But no link to the offer. So it’s back to the Home page and of course, now you need to login. Once logged in and navigated to page 2, I enter the first of the codes and click the enter button. Tap tap tap ……..tap, enter! I get a message “Sorry, that code is invalid or has been used“. I double check the code and enter again and get the same message. Now the code cannot have been used before as the pack was still in the freezer until that morning.
A quick email to the website results in an automated response telling me that my complaint will be dealt with within 12 hours. Still waiting!
So, what does this mean? It means that the company, now have all my details, phone address and I have no ‘free’ bowl. Another email is going off today to demand that my details be removed from their database. Do you think that will happen? I’m not going to hold my breath!