One of the things I stressed, when I called them last night, was that I would need to go out between 12:45 and 13:15. I needed to pick S**** up from work. So guess what time the engineer arrived …… 12:50! I had just got R*** into that back seat, when the van turned up. The engineer asked how long would I be, and I explained that it would 20 minutes at the most. He smiled and said that would be fine. I picked S**** up and was back home for just gone 13:05. The job was all done and finished for 13:35 and he apologised for the mix up with the appointments and call back. He said it was a new system that they were still getting used to at the office.

    So, now I’m in a quandary. The engineer that fixed the damn car was so understanding and professional, that it does not seem right to make a complaint. At the end of the day, nobody was put out (well apart from S**** having to walk to his rehearsal) and the windscreen is all good now, I think I can shelve the complaint.