Well the lady at AutoGlass said that someone would be in touch, to make an appointment within two hours, but it may be a little longer, if they were busy. That was at about ten minutes to two. Every time the phone went, I rushed to answer it, but alas, no AutoGlass. It got to about half past six, and I thought “Nobody is going to ring now. I wonder what has happened.” I logged onto the website to find a contact number and was very surprised to see they had a ‘call-back’ facility. I requested a call back in thirty minutes, which would give me time to prepare what I was going to say, without getting annoyed. True to their word, thirty minutes later they called. I explained what had happened and what I had been told. I could hear the tap tap tap of a computer keyboard as the person I was talking to checked the records.

    “I have checked the system,” he said “and there is nothing logged.” He explained that the engineers go through the logs, in order, but that there was nothing there. He told me that he would log all the details and get me sorted. After about five minutes, the appointment was set for tomorrow and he was ready to take the £75.00 excess.

    As you can imagine, I am not very happy about this. Least of all, because I will have to take S**** to work in K***’s new car, which I have yet to drive. It will be fun! I am trying to convince myself, that ‘It will be fun!’

    It is my intention to make a complaint (as soon as the work has been done) to both AutoGlass and the insurance company. I think I’m justified.